Customer Service Agreement
Terms & Conditions
Please review the operating terms and booking conditions governing vehicle rentals, temple tour packages, and acting driver hires arranged through Kalidass Travels.
Effective Date: March 14, 2026
1 Booking Confirmation & Vehicle Dispatch
- Bookings are confirmed upon mutual agreement via our WhatsApp dispatch desk (+91 63819 39769), online estimator, or phone booking (+91 63819 39769).
- Vehicle and driver details (Name, contact number, registration number) are dispatched at least 1 to 2 hours prior to scheduled pickup time.
- While we always provide the requested car category (e.g., Sedan, Innova Crysta, Tempo Traveller), an equivalent or higher model may be assigned without additional base charges during peak schedules.
2 Transparent Tariffs, Tolls & Permits
Our taxi rates are computed based on actual odometer readings starting and terminating at the designated garage / base pickup point as per standard South India commercial transport practice.
Standard Exclusions (Payable at Actuals): Toll plaza fees, commercial airport parking, interstate border permit taxes (for Kerala, Karnataka, Andhra Pradesh, Puducherry), and destination parking tickets are not included in base km rates and are payable directly by the passenger.
Driver Allowance (Batta): For outstation trips, a daily driver allowance (₹300 - ₹500 depending on vehicle class) applies. For local or acting driver duties extending beyond 10:00 PM or starting prior to 6:00 AM, a standard night allowance applies.
3 Acting Driver Service Terms
- Vehicle Condition: When engaging our acting drivers for private cars, the vehicle must be in roadworthy condition with adequate fuel, working brakes, and functional lights.
- Mandatory Documents: The vehicle must have a valid Registration Certificate (RC), valid Comprehensive Insurance Policy, and Pollution Under Control (PUC) certificate.
- Safe Driving: Our drivers adhere strictly to regional traffic laws and speed restrictions. Passengers must not coerce drivers into rash or negligent maneuvers.
4 Cancellation & Rescheduling
- Local Trips & Acting Drivers: Free cancellation up to 2 hours before the scheduled reporting time.
- Outstation & Temple Tour Packages: Free cancellation up to 6 hours prior to journey departure.
- If a cancellation occurs after the driver/cab has already been dispatched to your pickup location, a nominal reporting fee may be billed.
5 Passenger Conduct & Safety
In compliance with Indian Motor Vehicle regulations and safety guidelines:
- Smoking, consumption of alcohol, or handling of prohibited substances inside commercial cabs is strictly prohibited.
- Seating capacity limits designated for each vehicle model must be respected. Overcrowding is not permissible.
- Passengers are requested to inspect and collect all personal belongings upon concluding the trip. While we assist actively in recovering forgotten items, Kalidass Travels is not liable for lost valuables.
6 Governing Law & Legal Jurisdiction
These terms are governed by the laws of India. Any disputes or claims arising out of services provided by Kalidass Travels shall be subject to the exclusive jurisdiction of the competent courts in Chennai, Tamil Nadu.