Transparency & Trust

Privacy Policy

At Kalidass Travels, we are committed to safeguarding your privacy and ensuring your personal data is handled responsibly during travel inquiries, fare estimates, and trip bookings.

Last Updated: March 14, 2026

1 Scope & Applicability

This Privacy Policy applies to all services provided by Kalidass Travels (No. 4/220, E88, Ponniamman Kovil Street, Annamalai Nagar, Medavakkam, Chennai - 600 100), including our website (kalidasstravels.in), fare calculation engine, WhatsApp booking helpline, and commercial transport operations across Tamil Nadu and South India.

2 Information We Collect

A. Booking & Communication Information: When you submit a trip quote or contact our 24/7 desk, we collect your name, phone number, email address (optional), pickup address, and drop destination.

B. Acting Driver Service Data: For acting driver requests, we may note vehicle transmission type (Manual/Automatic) and model to assign an experienced chauffeur.

C. Technical & Usage Information: We automatically log anonymized browsing metrics such as device type, screen resolution, referring URLs, and pages visited using Google Analytics 4.

3 How We Use Your Data

Trip Dispatch: Sharing necessary pickup details with your assigned verified chauffeur.
WhatsApp Quotes & Confirmations: Generating instant tariff calculations and itinerary details requested by you.
Customer Support: Resolving service queries, lost-and-found items, or feedback.
Legal & Tax Obligations: Maintaining GST-compliant invoices and trip logs per Tamil Nadu commercial transport laws.

4 Third-Party Services & Cookies

We utilize reliable third-party integrations solely to enhance site utility:

Google Maps API: Used for address autocomplete and distance matrix estimations.
Google Analytics 4: Deployed via Partytown for site optimization with IP anonymization enabled.
WhatsApp (Meta): For instant customer messaging upon your explicit interaction with chat buttons.

We do not sell, rent, or trade your personal data to marketing brokers or unrelated third parties.

5 Data Security & Retention

All data exchanges through our website are secured via Transport Layer Security (TLS 1.3 / SSL). We retain booking records only as long as necessary for operational fulfillment, tax accounting, and statutory regulatory compliance.

6 Grievance Officer & Contact Information

If you have questions about this policy, want to update your details, or wish to request deletion of historical inquiry data, please contact our support team:

Entity: Kalidass Travels

Address: No. 4/220, E88, Ponniamman Kovil Street, Annamalai Nagar, Medavakkam, Chennai - 600 100

Primary WhatsApp: +91 63819 39769

Operations Desk: +91 63819 39769

Email: [email protected]

GSTIN: 33COVPM0531D1Z4

MSME / Udyam: UDYAM-TN-08-0018345